1. 14-Day Return Policy
We offer a 14-day return policy for eligible products. This means you may request a return within 14 days after receiving your order.
To be eligible for a return, the product must be unused, uninstalled, undamaged, and returned in its original packaging with all original accessories, manuals, parts, and protective materials included.
Returns must be approved by us before the product is shipped back. Please do not send any product back without receiving return approval and return instructions from our support team.
2. Eligible Return Conditions
To qualify for a return, the item must meet all of the following conditions:
- The return request is submitted within 14 days of delivery.
- The item is unused, uninstalled, and in resellable condition.
- The item has no scratches, dents, stains, impact damage, missing parts, or signs of misuse.
- The item is returned in its original packaging.
- All accessories, cables, manuals, tools, and included parts are returned together.
- The return has been approved by our support team.
3. Non-Returnable Items
The following items are not eligible for return unless they arrive defective or incorrect:
- Customized products
- Custom logo items
- Used or installed photo booth equipment
- Products damaged by misuse, improper installation, drops, impact, or human damage
- Products missing original accessories, packaging, or parts
- Clearance, final sale, or specially marked non-returnable items
- Software, digital services, or activated service items where applicable
4. Return Shipping Cost
If the return is due to personal reasons, such as a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.
If the return is caused by a manufacturing defect or if we shipped the wrong item, we will cover the return shipping cost and provide a replacement, repair, refund, or another appropriate solution after review.
For high-value or large equipment returns, we strongly recommend using a trackable and insured shipping service. The customer is responsible for the product until it is received by our return warehouse.
5. Restocking & Handling Fee
For non-defective returns caused by personal reasons, a 7% restocking and handling fee may be deducted from the refund where permitted by applicable law. This fee helps cover payment processing costs, inspection, repackaging, handling, and restocking expenses.
This fee does not apply when the return is caused by a confirmed manufacturing defect or an incorrect item shipped by us.
For EU/UK customers or other regions with mandatory consumer withdrawal rights, we will process returns in accordance with applicable local consumer laws.
6. Defective or Incorrect Items
If you receive a defective product or an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
- Photos of the shipping label and packaging
- A clear description of the problem
After reviewing the information, we may provide replacement parts, repair support, a replacement product, a prepaid return label, a refund, or another appropriate solution depending on the situation.
7. Return Approval Process
To start a return, please contact us at support@smart360photobooth.com with your order number and reason for return.
If your return is approved, we will provide return instructions and the return address by email. Returns sent without approval may be refused or may not be eligible for a refund.
The returned product must be shipped back within the timeframe provided in our return approval email.
8. Refund Processing
Once we receive and inspect the returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for your bank, credit card provider, PayPal, Affirm, Klarna, or other payment provider to process and post the refund.
Original shipping fees, return shipping fees, payment processing fees, and handling fees may be non-refundable for non-defective returns, where permitted by applicable law.
9. Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability and return approval.
For defective or incorrect items, we may arrange a replacement after reviewing the issue.
For exchanges caused by personal reasons, the customer may be responsible for return shipping, reshipping costs, and any price difference.
10. Cancellations
If you need to cancel an order, please contact us as soon as possible.
If the order has not been processed or shipped, we will try to cancel it and issue a refund. If the order has already been processed, shipped, customized, or transferred to fulfillment, cancellation may not be possible.
Customized orders cannot be cancelled once production has started.
11. Contact Us
If you have any questions about returns, refunds, exchanges, or defective products, please contact us before sending any item back.
Email: support@smart360photobooth.com
