Last updated: September 20, 2026
We offer a 14-day return policy for eligible products. You may request a return within 14 days after receiving your order.
To be eligible, the product must be unused, uninstalled, undamaged, and returned in its original packaging with all original accessories, manuals, parts, and protective materials.
Returns must be approved before the product is shipped back. Do not send any product back without return approval and instructions from our support team.
To qualify for a return, all of the following conditions must be met:
The following items are not eligible for return unless they arrive defective or incorrect:
If a return is due to personal reasons, including a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the actual return shipping cost.
If a return is caused by a confirmed manufacturing defect or an incorrect item shipped by us, we will cover the return shipping cost and provide a replacement, repair, refund, or another appropriate solution after review.
For high-value or large equipment returns, use a trackable and insured shipping service. The customer is responsible for the product until it is received by our return warehouse.
For non-defective returns caused by personal reasons, a 15% restocking and handling fee will be deducted from the refund where permitted by applicable law. This fee helps cover payment processing, inspection, repackaging, handling, and restocking costs.
The 15% fee does not apply when the return is caused by a confirmed manufacturing defect or an incorrect item shipped by us.
For EU/UK customers or other regions with mandatory consumer withdrawal rights, returns will be processed in accordance with applicable local consumer laws.
If you receive a defective product or an incorrect item, contact us within 7 days of delivery.
Please provide:
After review, we may provide replacement parts, repair support, a replacement product, a prepaid return label, a refund, or another appropriate solution.
To start a return, email support@smart360photobooth.com with your order number and reason for return.
If approved, we will provide return instructions and the return address by email. Returns sent without approval may be refused or may not be eligible for a refund.
The product must be shipped back within the timeframe stated in the approval email.
After we receive and inspect the returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to the original payment method. Allow 5–10 business days for your bank, credit card provider, PayPal, Affirm, Klarna, or other payment provider to process and post the refund.
Original shipping fees, return shipping fees, payment processing fees, and handling fees may be non-refundable for non-defective returns where permitted by law.
Contact us before requesting an exchange. Exchanges are subject to product availability and return approval.
For defective or incorrect items, we may arrange a replacement after reviewing the issue.
For exchanges caused by personal reasons, the customer may be responsible for return shipping, reshipping costs, the 15% restocking and handling fee, and any price difference where permitted by law.
Contact us as soon as possible if you need to cancel an order.
If the order has not been processed or shipped, we will try to cancel it and issue a refund. Cancellation may not be possible after an order has been processed, shipped, customized, or transferred to fulfillment.
Customized orders cannot be cancelled after production has started.
For questions about returns, refunds, exchanges, or defective products, contact us before sending an item back.
