FAQ

Yes. Our iPad photo booths and 360 photo booths can be used with your own compatible iPad, camera, printer, or photo booth software.

No. The iPad is not included. You will need to use your own compatible iPad or purchase one separately.

Yes. Dedicated cameras and photo printers are not included. iPad booths can use your own compatible iPad and its built-in camera. 360 booths can work with a compatible phone, iPad, action camera, or camera depending on your setup. Printers, professional cameras, paper, ink, and printing accessories must be purchased separately.

Choose a 360 photo booth if you want to offer high-energy video experiences for weddings, parties, and social events. Choose an iPad photo booth if you need photo capture, instant sharing, check-ins, corporate branding, and a lighter setup. For broader rental packages, one 360 booth plus one iPad booth is the most flexible starting point.

Test your full setup before the event. Bring your compatible device, power cables, extension cords, backup chargers, power bank, cleaning cloths, tape, and a mobile hotspot if venue Wi-Fi is unstable. For 360 booths, test the motor, remote, rotating arm, lighting, and safe space. For iPad booths, test the iPad, app event, template, sharing, and optional printer setup.

Yes. When you purchase our photo booth equipment, you can use our dedicated CyraTok software for compatible Smart 360 devices without purchasing basic software from us separately. The software supports both iPad photo booth and 360 photo booth use.

Yes. The current CyraTok features are free to use with compatible Smart 360 equipment.

As we continue to update and improve the software, we may introduce optional paid features in the future to support software development and provide better services. Any future paid features will be optional and may vary by app version and device.

With CyraTok, guests can receive compatible photos and videos through AirDrop on supported Apple devices. CyraTok does not currently include built-in delivery by email, WhatsApp, or SMS.

If you need those delivery methods, use a compatible third-party photo booth app and test the complete capture-and-sharing workflow before the event. Available methods vary by app, device, operating system, subscription, internet connection, and event setup.

Yes. You can use a third-party photo booth app when it is compatible with your device, camera, printer, and event workflow. Third-party subscriptions, features, sharing methods, printing, compatibility, and technical support are provided by the app developer.

Smart 360 software: CyraTok supports both 360 and standard iPad photo booth workflows on compatible Smart 360 equipment.

Popular apps for both 360 and standard iPad photo booth workflows: Touchpix, Snappic, LumaBooth, Booth.Events, and Breeze Booth. We have verified Touchpix, Snappic, LumaBooth, and Booth.Events with compatible Smart 360 360-booth workflows. Breeze Booth is an additional third-party option to evaluate and test with your exact device and setup.

Mainly for standard iPad photo booths: Simple Booth HALO and Wifibooth. We do not list these as verified Smart 360 spinner options.

There is no 360-only app in this recommended list. App availability, supported devices, camera and printer connections, sharing features, subscriptions, and operating-system requirements vary by provider. Test the complete workflow before your event.

Our iPad photo booths support selected iPad models based on physical size, camera position, button layout, charging port position, and shell fit. Please check the compatible size group before ordering. Supported size groups include:

1. 10.2-inch iPad models
2. 10.9-inch / 11-inch iPad models
3. 12.9-inch / 13-inch iPad models

If your iPad model is not listed, please contact us before ordering so we can confirm compatibility.

Our 360 photo booths are compatible with smartphones, iPads, action cameras, and cameras under 2 kg / 4.4 lb, depending on your setup and mount. The booth also includes a position for placing a power bank, making it easier to support longer event use.

Free shipping is included for complete photo booth machines delivered to eligible addresses in the contiguous United States. Accessories, replacement parts, custom items, and other non-machine products may have different shipping terms. See our Shipping Policy for details.

We deliver standard, non-custom photo booth machines to eligible addresses in the contiguous United States. We do not ship to Alaska or Hawaii. For international destinations, contact us before ordering so we can confirm availability, shipping cost, and estimated delivery time. See our Shipping Policy for full details.

In-stock U.S. orders are normally fulfilled from our U.S. warehouse. If an item is out of stock in the U.S., it may ship from our Asia warehouse. Custom or specially configured items may also ship separately. We will confirm any material difference in delivery time or shipping terms before fulfillment. See our Shipping Policy for details.

Standard, in-stock, non-custom photo booth machines are typically delivered to eligible contiguous U.S. addresses within 3–6 business days from the order date. Out-of-stock items shipped from our Asia warehouse, custom items, and specially configured orders have separate estimated timelines that we will confirm for the order. Delivery estimates are not guarantees.

Yes. Pay-over-time options through Affirm or Klarna may be available at checkout for eligible orders. Availability and terms are determined by the selected provider.

When tracking is available, the tracking number will be sent to you by email after shipment.

Yes. We provide technical support for product setup, operation, basic troubleshooting, product use, and software setup guidance.

Lifetime technical support is separate from the 5-year limited warranty. Free replacement parts and other warranty remedies apply only to eligible covered issues during the warranty period. Contact support@smart360photobooth.com for assistance.

Our eligible photo booth equipment includes a 5-year limited warranty for covered manufacturing defects and product quality issues under normal use. During the warranty period, replacement parts or other warranty support may be provided after review. Lifetime technical support remains available separately from warranty coverage. For full details, review our Warranty Policy.

Yes. Eligible photo booth products can add a 5-year extended warranty service from $199. Extended coverage begins after the standard 5-year limited warranty ends and must be purchased within 30 days before the standard warranty expires. Eligibility, price, and coverage vary by product.

Eligible unused, uninstalled, and undamaged products may be returned by request within 14 days of delivery after approval. For a non-defective return caused by personal reasons, the customer is responsible for return shipping and a 15% restocking and handling fee will be deducted from the refund where permitted by law. The fee does not apply to a confirmed manufacturing defect or an incorrect item shipped by us. Customized products and other excluded items are not returnable unless defective or incorrect. Review our Refund Policy before sending an item back.

Yes. 360 photo booths can support custom platform logo stickers, and select iPad photo booths can support custom logo stickers. Flight cases may also support custom logo stickers depending on the product.

You can send your logo file to support@smart360photobooth.com. You can also reply directly to your order confirmation email with your logo file and customization request.

Yes. Our designer will prepare a design preview and send it to you for confirmation. We will only begin production after you approve the design.

Customization usually takes around 14 days from design confirmation, production, and delivery. The exact timeline may vary depending on the product, artwork confirmation, and shipping destination.