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Shipping policy

Last updated: October 21, 2026

1. U.S. Shipping Coverage

We ship standard, non-custom photo booth machines to eligible addresses in the contiguous United States. We do not ship to Alaska or Hawaii.

Free shipping is included for complete photo booth machines delivered to eligible addresses in the contiguous U.S.

Accessories, replacement parts, custom items, and other non-machine products may have different shipping terms. Any applicable shipping charge will be shown at checkout or confirmed before payment is collected.

For international destinations outside the United States, contact us before ordering. Availability, shipping cost, and delivery time must be confirmed for the order and are not implied by our U.S. shipping offer.

2. Dispatch and Estimated Delivery

In-stock, non-custom photo booth orders for eligible U.S. addresses ship from our U.S. warehouse within 1 business day after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays; weekends and holidays do not count toward this dispatch window.

This is a dispatch commitment, not a promise of delivery within 24 hours. Custom orders, pre-orders, items not stocked in our U.S. warehouse, and orders requiring additional payment or address verification have a separately confirmed dispatch timeline.

Standard, in-stock, non-custom photo booth machines are typically delivered within 3–6 business days from the order date. This is an estimated delivery window, not a guarantee.

If an item is out of stock in our U.S. warehouse, it may ship from our Asia warehouse. Out-of-stock, custom, and specially configured orders have separate estimated delivery timelines that will be confirmed for the order before fulfillment.

Delivery estimates may be affected by inventory, carrier service, customs clearance, weather, public holidays, address issues, or other events outside our reasonable control.

3. Fulfillment Locations

In-stock U.S. orders are normally fulfilled from our U.S. warehouse.

If U.S. inventory is out of stock, an item may be fulfilled from our Asia warehouse. Custom items or specially configured orders may also ship separately. We will notify you before fulfillment if the warehouse change materially affects the expected delivery time or shipping terms.

4. Import Duties and Taxes

For any non-U.S. destination that we separately confirm, import duties and taxes may apply. If they are not included, customer-paid charges will be disclosed before payment is collected.

If an out-of-stock item ships from our Asia warehouse to an eligible U.S. address, any material customer-paid shipping or import-related charge not already shown at checkout will be disclosed before fulfillment.

5. Tracking

Booths and package accessories may ship in separate parcels and may arrive on different days. Available tracking details will be provided for each shipment.

When tracking is available, the tracking number will be sent after shipment. Tracking activation may take additional time after the carrier receives the package.

6. Address Accuracy

Provide a complete and accurate delivery address and contact number. Contact us promptly if an address correction is needed. Changes may not be possible after an order has entered fulfillment or shipped.

7. Delivery Inspection and Damage

Inspect the package and product promptly after delivery. If an item arrives damaged, incomplete, or incorrect, retain the product, packaging, shipping label, and all packing materials, and contact us with your order number, photos, and video evidence where available.

8. Contact

For shipping, delivery, tracking, or destination questions, email support@smart360photobooth.com.