FAQ

Yes. Our iPad photo booths and 360 photo booths can be used with your own compatible iPad, camera, printer, or photo booth software.

No. The iPad is not included. You will need to use your own compatible iPad or purchase one separately.

Yes. Dedicated cameras and photo printers are not included. iPad booths can use your own compatible iPad and its built-in camera. 360 booths can work with a compatible phone, iPad, action camera, or camera depending on your setup. Printers, professional cameras, paper, ink, and printing accessories must be purchased separately.

Choose a 360 photo booth if you want to offer high-energy video experiences for weddings, parties, and social events. Choose an iPad photo booth if you need photo capture, instant sharing, check-ins, corporate branding, and a lighter setup. For broader rental packages, one 360 booth plus one iPad booth is the most flexible starting point.

Test your full setup before the event. Bring your compatible device, power cables, extension cords, backup chargers, power bank, cleaning cloths, tape, and a mobile hotspot if venue Wi-Fi is unstable. For 360 booths, test the motor, remote, rotating arm, lighting, and safe space. For iPad booths, test the iPad, app event, template, sharing, and optional printer setup.

Yes. When you purchase our photo booth equipment, you can use our dedicated CyraTok software for compatible Smart 360 devices without purchasing basic software from us separately. The software supports both iPad photo booth and 360 photo booth use.

Yes. The current CyraTok features are free to use with compatible Smart 360 equipment.

As we continue to update and improve the software, we may introduce optional paid features in the future to support software development and provide better services. Any future paid features will be optional and may vary by app version and device.

Yes, if the app is compatible with your device, camera, printer, and event setup. CyraTok is included for compatible Smart 360 setups, but third-party app fees, features, compatibility, sharing, printing, and troubleshooting are handled by the app provider.

Our iPad photo booths support selected iPad models based on physical size, camera position, button layout, charging port position, and shell fit. Please check the compatible size group before ordering.Supported size groups include:

1. 10.2-inch iPad models
2. 10.9-inch / 11-inch iPad models
3. 12.9-inch / 13-inch iPad models

If your iPad model is not listed, please contact us before ordering so we can confirm compatibility.

Our 360 photo booths are compatible with smartphones, iPads, action cameras, and cameras under 2 kg / 4.4 lb, depending on your setup and mount. The booth also includes a position for placing a power bank, making it easier to support longer event use.

Yes. CyraTok supports branded event content such as custom frames, logo-based designs, themed backgrounds, stickers, and event-style templates for compatible Smart 360 iPad photo booth setups. Features may vary by device, app version, and event setup.

Yes. We offer free shipping on photo booths and accessories to eligible delivery areas. For U.S. orders, we currently ship to the contiguous United States only and do not ship to remote or island regions.

Yes. We currently support shipping to the United States, Canada, and Europe. For U.S. orders, we currently ship to the contiguous United States only and do not ship to remote or island regions.

For European orders, we usually ship from Germany. For U.S. and Canadian orders, we ship from local warehouses when inventory is available. Custom orders may ship separately from China because they require additional production time.

Most in-stock orders are delivered within 3–7 business days. Custom orders may require additional production and delivery time.

Yes. Installment payment options may be available at checkout through Klarna for eligible orders, depending on your location, order amount, and checkout availability.

For most in-stock orders, we usually ship within 1–3 business days after the order is placed. Once your order ships, the tracking number will be sent to you by email.

Yes. After your order arrives, we provide lifetime technical support for Smart 360 customers. We can help with setup questions, basic troubleshooting, and product use.

You can reach our support team at support@smart360photobooth.com.

Our photo booth equipment includes a free 2-year warranty for covered product quality issues. During the warranty period, replacement parts may be provided when eligible.For full details, please review our warranty policy.

FAQ Yes. Our photo booth equipment includes a free 2-year warranty. If you want longer coverage, we also offer a 3-year extended warranty service for $199.

Yes. We support return requests within 14 days according to our return policy.If your product has a covered quality issue, we will work with you to provide a replacement, replacement parts, or an appropriate return solution.For full details, please review our return policy.

Yes. 360 photo booths can support custom platform logo stickers, and select iPad photo booths can support custom logo stickers. Flight cases may also support custom logo stickers depending on the product.

You can send your logo file to support@smart360photobooth.com. You can also reply directly to your order confirmation email with your logo file and customization request.

Yes. Our designer will prepare a design preview and send it to you for confirmation. We will only begin production after you approve the design.

Customization usually takes around 14 days from design confirmation, production, and delivery. The exact timeline may vary depending on the product, artwork confirmation, and shipping destination.