We are committed to providing high-quality products and customer satisfaction.

To ensure that our products meet your expectations, we offer a comprehensive warranty and support service. Below are the details of our warranty policy, including the coverage and terms for repairs, parts replacement, and technical support.

一、Warranty Period: 1 Year

Your product is covered by a 1-year warranty from the date of purchase, giving you peace of mind knowing we're here for you.

二、Free Parts Replacement Service

If your product has a problem due to manufacturing defects or quality issues within the warranty period, we’ll take care of it by repairing or replacing any faulty parts for free.

Just a heads-up: This service doesn't cover issues caused by user damage or improper use (like water damage, drops, or accidental damage).

三、Free Technical Support Service

We’re here to help! During the warranty period, you can reach out to us for free technical support, including:

  • Help with installation
  • How-to guidance
  • Troubleshooting
  • Software updates

Whether it's via phone, email, or online chat, we’re always happy to assist you to make sure your product works as expected.

四、14-Day Free Return Guarantee

If you're not completely satisfied with your purchase, we offer a 14-day free return guarantee.

  • For return requests due to impulse buying, where the item is free from any manufacturing defects, the return shipping label and associated costs will be your responsibility. Once your return request is approved, we will provide the return shipping address.
  • In cases where the item has manufacturing defects or you received the wrong product, we will arrange for a free replacement service, and a new item will be sent to you.

To make the return process as smooth as possible, please return the product in its original condition, with no damage or signs of use, and include all accessories.

五、Shipping Costs and Duties Responsibility

For any parts or machines shipped directly from the factory, the buyer is responsible for international air or sea shipping costs and any applicable import duties.

Please note that the factory warranty covers only free replacement parts; the buyer is responsible for all shipping fees and duties.